Background
Navigating health information can be challenging due to poor health literacy, language barriers, and misinformation.
Complex medical terminology further complicates understanding.
Founded in 2018, Cognitant addresses these issues by providing clear, reliable, and personalised health information.
Our platform, Healthinote, connects people with accessible health resources and self-management tools, enhancing understanding and management of long-term conditions.
Healthinote facilitates shared decision-making, improves health outcomes, and supports pharmaceutical companies and healthcare providers in delivering effective, sustainable care.
OUR MISSION
To empower people with clear, reliable health information
OUR VISION
A world where everyone understands their health and treatment
OUR PURPOSE
To drive better health outcomes and save lives
Our awards and endorsements
Work for us
Want to work as part of an ambitious, fast-paced team on a mission to change healthcare outcomes?
Please send all enquiries about careers at Cognitant to careers@cognitant.com
Frequently asked questions
What is Healthinote?
Healthinote is Cognitant’s award-winning digital health platform delivers accessible, personalised healthcare information and self-management tools. It helps people to understand their health and treatment; to make informed decisions, make best use of medicines and therapies and achieve better health outcomes.
Healthinote delivers:
- Accessible Health Information: Simplified explanations of complex health topics, ensuring everyone can understand and act on their health needs effectively.
- Support for Clinical Trials: Enhancing recruitment and retention through targeted, easy-to-understand information. [Link to case study]
- Disease Awareness Programmes: Educating patients on various conditions to improve awareness and management. [Link to case study]
- Onboarding for New Therapies: Assisting patients in transitioning smoothly to new treatments. [Link to case study]
- Clinician Updates: Keeping healthcare professionals informed about the latest developments in treatments and therapies. [Link to case study]
By providing these services, Healthinote supports healthcare organisations and life sciences companies in enhancing patient engagement and achieving their business goals.
Healthinote is approved for use by NHS organisations (DTAC approved) and is integrated with NHS log-in.
How does Healthinote ensure that all content and its sources are credible and trustworthy?
Cognitant provides the highest-quality, clinically-led health information and services. Our content is created by our expert medical writers working with clinicians and patients, with support from our research team, who gather patient insights to ensure a patient-centric approach to everything we create.
We collaborate with over 90 patient advisory groups to co-create content that reflects real patient needs, and these groups also contribute their own trusted resources to enhance the platform. Many of our resources have been co-created and piloted with specialist clinical teams within the NHS, further validating their clinical accuracy and relevance.
Every piece of content undergoes a rigorous clinical review process, overseen by our Clinical Director and advisory board. Cognitant has also been awarded the PIF Tick by the Patient Information Forum, recognising that we meet their strict standards for trusted health content.
The source of all content within Healthinote is clearly displayed, ensuring full transparency and confidence for users.
What is Cognitant's business model?
Cognitant’s business model is based on two revenue streams:
- The development of health content and digital services for life sciences companies, health charities and the NHS, and
- The licensing of content of the healthinote platform and health content
We develop bespoke digital health companions, such as My Stroke Companion and my Kidney assistant. Digital health companions deliver interactive, personalised content that can deliver objectives by helping patients to understand their conditions and treatment options better and to manage their health and treatment with self-management tools.
Our services are evidence-based solutions designed to enhance patient engagement, optimise health services and improve health outcomes.
Our clients integrate these tools into care pathways to deliver trusted health information and digital services to patients via clinical systems and electronic health records. We save time and costs for health care providers, improve recruitment and retention of patients to clinical trials, optimise prescribing and improve outcomes.
How can clinicians share Healthinote resources with their patients, and how can patients access the content?
Clinicians can easily share Healthinote resources with patients via text messages, emails, letters, or even directly handed out as flyers during consultations.
Interested in licensing a Healthinote resource? Contact us.
Missing a link to a resource that is already licensed? Contact us.
For Patients: Once your clinician has sent you a message, you will receive an email or message containing links to carefully selected health information. Simply click the links to view the content. You can save the information for future use and use the self-management tools, by creating a free account on Healthinote or logging in with NHS username and password.
How much are the licenses for resources on Healthinote?
We provide licences for content and services based on the number of eligible patients. Our programme cost from 10p per patient.
What do you do with users' data?
We do not require users to provide any personal information and only track anonymised data. Our security ensures that that sensitive content is held securely and accessed only with a password, fingerprint or face ID.
How often is the content on Healthinote checked and reviewed so that the advice remains current and safe?
Cognitant’s Clinical Director, supported by our clinical advisory board, review all content sources. Content developed by Cognitant is reviewed and updated regularly to ensure it is up to date with the latest guidance and best practices.
Can we include Healthinote in our practice website, to enable access to all licensed resources?
Yes, we can support you to embed a bespoke version of Healthinote in your practice website. This would enable your patients to directly access all the resources licensed in your area and therefore available to them, such as resources to support people with diabetes, kidney disease and following a stroke. Please contact Cognitant’s Marketing Director, Alex Merckx (alex.merckx@cognitant.com) for this support.
Do you do any user testing?
Yes, user testing is conducted on an ongoing basis with patients and healthcare professionals. For more information about input received from user testing, please contact Cognitant’s Marketing Director, Alex Merckx (alex.merckx@cognitant.com).
What is your service availability for Healthinote?
Our average service availability for the past 12 months, as a percentage to 2 decimal places is 99.99%. We report our current status at https://status.healthinote.com/.
How committed are you to ensuring digital accessibility for people with disabilities?
This is our accessibility statement:
Cognitant is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Our conformance status to the Web Content Accessibility Guidelines:
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Healthinote is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
We are conducting regular user testing to help us to improve accessibility further.
Feedback
We welcome your feedback on the accessibility of Healthinote. Please let us know if you encounter accessibility barriers on Healthinote:
E-mail: support@cognitant.com
Postal address: Cognitant Group Ltd, 41 Cornmarket Street, Oxford, Oxfordshire, OX1 3HA, UK
We try to respond to feedback within 5 business days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
[Note: if your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.]
This statement was created on 11th October 2021 using the W3C Accessibility Statement Generator Tool.
Do you have a modern human trafficking and slavery statement?
Yes, this is our modern human trafficking and slavery statement.
Do you have a carbon reduction plan?
Yes, this is our carbon reduction plan.
Do you have a policy to allow for the reporting of vulnerabilities on Healthinote?
Yes, a vulnerability is a technical issue with the www.healthinote.com website which attackers or hackers could use to exploit the website and its users.
You can report a vulnerability to security@cognitant.com
For more information, see our ‘Responsible and ethical disclosure‘ page.