Patient Access

Solutions for reaching patients

Investment in patient communications is wasted if the information doesn’t reach the patients that need it. Our Healthinote platform addresses this problem.

Through partnerships and integrations with clinical systems such as EMIS, EPIC, Patients Know Best, DrDoctor and eConsult we can target a specific cohort of patients and enable their healthcare professional to share information seamlessly.

The right health information, in the right hands, when it matters

A challenge for content providers such as patient advisory groups, the NHS and life sciences organisations is getting the right health information, in the right hands at the time that matters.

Healthinote is used by 80 Patient advocacy groups, Patient.info, the NHS and YouTube to distribute their content into primary and secondary care.

Healthinote

Health information recommended by your healthcare professional

Healthinote is a platform for doctors, nurses and pharmacists to share trusted health information and support tools with their patients

Google Play App Store

Partnerships for maximised reach to patients

Content providers distributing to primary and secondary care via Healthinote

Benefits of Healthinote to patients and healthcare professionals

For patients

Healthinote provides patients with clear, reliable health information about your condition or treatment recommended to you by your doctor, nurse or pharmacist

Go to Healthinote

For healthcare professionals

Healthinote is the go-to source for trusted health information. Already used by over 3,000 GP practices in the UK, Healthinote enables doctors, nurses and pharmacists to find reliable health information and send it to their patients.

To register as a healthcare provider on Healthinote Pro, contact hello@cognitant.com

 

It was great to use Healthinote. Super easy to find content, insert into the patient email and then save to record.

GP

Such a brilliant innovation that has helped GPs offer extremely high quality information prior to the appointment. Extremely easy to send by text. This has assisted us with limiting face to face time with patients, hence safer all round during the current pandemic.

GP

There is a huge unmet need in patient education for long term conditions. The idea of prescribing the right education for the right patent using modern, immersive and engaging techniques is a simple idea done well by Cognitant.

Professor and Head of Innovation, NHS Teaching Hospital

This is an unique and innovative way to engage the persons living with diabetes to better understand their condition and therefore give them control of their health and their treatment.

Dr N Kanumilli, Clinical Network Lead for Diabetes, Greater Manchester and East Cheshire SCN

Frequently asked questions

Healthinote’s library of validated patient information and support tools is made up of content from the following trusted content providers:

The Association for Post-Natal Illness

The Arrhythmia Alliance

Arthritis Association

The AF Association

The Alkaptonuria Society

Alzheimer’s Society

Arthritis Action

Balance Menopause

BabyCentre

Breast Cancer Now

British Heart Foundation

British Liver Trust (coming soon)

British Lung Foundation

Asthma UK

The British Nutrition Foundation

The British Pregnancy Advisory Service

GUTS UK

The British Tinnitus Association

Cancer Research UK

The CATS Foundation

Children’s Cancer and Leukaemia Group

Chrohns and Colitis UK

Dementia UK

Diabetes UK

Different Strokes

The Ectopic Pregnancy Trust

ENT UK

The European Association of Urology

The National Eczema Society

EIDO Healthcare

ERIC

Epilepsy Society

Fertility Network UK

Gamblers Anonymous

The Grace Kelly Childhood Cancer Trust

Guts UK

The H-ABC Foundation

Headway

Independent Age

infoKID

Kidney Care UK

Kooth (coming soon)

Leukaemia Care

The Lullaby Trust

Lyme Disease Action

Macular Society

Macmillan Cancer Support

Marie Curie

Melanoma UK

Mesothelioma UK

The Migraine Trust

MIND

Miscarriage Association

MSI Reproductive Choices

MS Society

Multiple System Atrophy Trust

The National Kidney Federation

National Rheumatoid Arthritis Association

NCBRS Worldwide Foundation

NP UK

NHS

NHS Inform

Papaa

Pancreatic Cancer UK

Patient.info

PCDS – Primary Care Dermatology Society

PIP UK

Pocket Medic

Polycystic Kidney Disease Charity

POMPE Support Network

Prostate Cancer UK

Pumping Marvellous

Rett UK

RNIB

Royal College of Anaesthetists

Self Care Forum

Sarcoma UK

Sceleroderma & Raynaud’s UK

Syncope Trust and Reflex Anoxic Seizures (STARS)

stem4

Stroke Association

Target Ovarian Cancer

Teenage Cancer Trust

UK Paruresis Trust

Versus Arthritis

Young Minds (coming soon)

YouTube Health Shelf

Women’s Health Concern (British Menopause Society)

 

It is important to us that the content we host on Healthinote, and produce ourselves at Cognitant, is reliable, accurate and up-to-date. We have a number of quality assurance processes in place depending on the type of content in question.

For example we only host Orcha approved apps which have been through rigorous assessment for their clinical assurance, data privacy and usability.

With regards to charity content, we consider PIF TICK certification adequate evidence of robust processes in place for creating high quality, accurate health information and would share this content on our platform. Where a charity is not PIF TICK certified, we have a series of assessment criteria looking at who authors and reviews content prior to publication, what re-review processes are in place and the overall accuracy and readability of the content as reviewed by a clinician. If these assessment criteria are adequately met by the charity and their content, again we are happy to share this high quality content on our platform.

We only invite registered charities in good-standing who meet our initial assessment criteria, to share content on our platform.

Furthermore, we follow an internal quality assurance process including internal clinical review of partner content links prior to making these available to access on the live Healthinote platform.

We have similar rigorous quality assurance processes for producing and reviewing content we produce ourselves at Cognitant, including clinical review. Content developed by Cognitant Group is reviewed at least once every two years and updated to ensure it is compliant with the latest guidelines and reflects best practice.

Our content sources currently include:

  • the NHS Health A to Z and medication library
  • charity partners, including Macmillan, Cancer Research UK, Asthma UK, British Pregnancy Advisory Service, Royal National Institute of Blind People and many more
  • HCI’s library of Health and Care videos, which has been commissioned by NHSX
  • Cognitant Group’s visual and interactive content, with all content created by medical writers followed by a stringent clinical review process

The source of all content that appears in Healthinote is clearly shown.

If you are a clinician with access to eConsult, sending an information prescription is easy.

When you are in the post consult messaging service (PCM) you have access to the Healthinote search bar. Use the search bar to search for any health information.

For example, if you search ‘contraception’, it will bring up all contraception health information from a variety of trusted sources. You can click to ‘preview’ the content and then press ‘insert’ to insert the link into the body of your message. Any links you insert will be sent to the patient who can then access the information via the Healthinote app for free.

This video may help summarise the above (this link will direct you to YouTube).

If you are not an eConsult user, you can still create health information prescriptions using Healthinote Pro. The process is exactly the same except that you can simply copy your patient message to send it via your preferred messaging channel.

To get an access code for Healthinote Pro, contact hello@cognitant.com.

 

If you are a patient, you will receive an email from your clinician, which will include links to the content selected by them. On receiving these links, you can simply click on them to access the information. If you wish to save your health information to return to it at any time, you will need to create an account on Healthinote through registration.

We do not require you to provide any personal information and only track anonymised data. The Heaalthinote website and app have security options so that sensitive content can be secured and accessed only with a password, fingerprint or face ID.

Our sources of content are carefully vetted by Cognitant’s Clinical Director, with support from our clinical advisory board.

In most cases, we provide redirect links to the content on the partner websites, so that information remains up to date. In the case of the NHS, we have a licensing agreement to reproduce the content in the app. We have a feed for the content from the NHS so that content is updated automatically with updates made to the NHS website.

Content developed by Cognitant Group is reviewed regularly (as a minimum annually) and updated to ensure it is compliant with the latest guidelines and reflects best practice.

Yes. We can provide you with information to help you give patients instructions as to how to access Healthinote. Please contact Cognitant’s marketing director, Alex Merckx (alex.merckx@cognitant.com) for this support.

Our standard Healthinote service is available for free to both healthcare professionals and patients using NHS services.

Charges are applied for:

  • commissioned content: eg an organisation may wish to commission specific content to address a particular care pathway or service
  • additional services: eg detailed reporting or an interface to upload locally developed content

Content may be funded or commissioned by industry partners such as Pharma but, in this case, the sponsorship is clearly labelled and content must follow strict compliance rules as well as our stringent review process that we have built with our advisory group. Information about a specific product, for example an inhaler, is only available for patients who have been prescribed that particular product.

Yes, user testing is conducted on an ongoing basis with patients and healthcare professionals. For more information about input received from user testing, please contact Cognitant’s Marketing Director, Alex Merckx (alex.merckx@cognitant.com).

Our average service availability for the past 12 months, as a percentage to 2 decimal places is 99.90%.

This is our accessibility statement:

Cognitant is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Our conformance status to the Web Content Accessibility Guidelines:

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Healthinote is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

We are conducting regular user testing to help us to improve accessibility further.

Feedback

We welcome your feedback on the accessibility of Healthinote. Please let us know if you encounter accessibility barriers on Healthinote:

E-mail: support@cognitant.com

Postal address: Cognitant Group Ltd, 41 Cornmarket Street, Oxford, Oxfordshire, OX1 3HA, UK

We try to respond to feedback within 5 business days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

[Note: if your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.]

This statement was created on 11th October 2021 using the W3C Accessibility Statement Generator Tool.

Yes, you can find our statement here.

Yes, you can find our carbon reduction plan here.

Yes, a vulnerability is a technical issue with the www.healthinote.com website which attackers or hackers could use to exploit the website and its users.

You can report a vulnerability to security@cognitant.com

For more information, see our ‘Responsible and ethical disclosure‘ page

 

Free service

Cognitant Group Ltd provides a free “basic” service of Healthinote to the NHS (currently used by over 1,800 GP practices).

Premium service

The premium version of Healthinote includes the following additional features:

  • Creation of localised libraries of content and digital services (including apps)
  • Creation of templates
  • Data reporting

The premium service is charged at a rate of 10p per patient per year for NHS clients (15p for private sector)

Other services available upon request include:

  • Integration of the platform into additional clinical systems
  • Branding of services to the customer’s specifications
  • The creation of new content

Fees for these additional services are dependent upon the specific requirements and are provided to the customer by way of proposal.